Privacy Policy

Flexpoint LLC ("we," "our," or "us") operates the product Linquo Chat. We value your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website linquo.app (the "Site") and our chat/support platform and related services (the "Services").

By using Linquo, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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a) Information You Provide Directly

  • Account details (name, email, password).
  • Organization or business information (if you create a workspace).
  • Chat messages and customer communications processed through Linquo.
  • Support requests or inquiries you send us.

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b) Information Collected Automatically

  • IP address, browser type, operating system, and device information.
  • Usage data (pages visited, time spent, features used).
  • Cookies and similar technologies (see Section 8).

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c) Information from Third Parties

  • If you integrate Linquo with other services (e.g., Supabase, Slack, Zapier), we may receive information in accordance with their policies.

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2. How We Use Your Information

We use collected information to:

  • Provide and operate the Services.
  • Facilitate live chat and customer support.
  • Improve, personalize, and optimize our Services.
  • Respond to inquiries and support tickets.
  • Monitor system performance and security.
  • Comply with legal obligations.

We do not sell personal data to third parties.

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3. Data Storage & Retention

  • Chat and customer data may be stored for 30 days on the Free Plan and longer on paid plans.
  • We retain account and organizational data for as long as you maintain an account.
  • You may request deletion of your data at any time (see Section 7).

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4. How We Share Information

We may share information with:

  • Service providers (hosting, analytics, email delivery, error monitoring).
  • Third-party integrations that you enable.
  • Legal authorities, if required by law, regulation, or court order.

We do not share your data for marketing purposes without your consent.

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5. Security

We implement industry-standard measures (encryption in transit and at rest, access controls, monitoring) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

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6. International Data Transfers

If you access Linquo from outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers operate. We ensure appropriate safeguards for international transfers in compliance with GDPR.

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7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data.
  • Request correction of inaccurate information.
  • Request deletion of your data.
  • Object to or restrict certain processing activities.
  • Request data portability (where applicable).

You can exercise your rights by contacting us at privacy@linquo.app.

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8. Cookies & Tracking Technologies

Linquo uses cookies and similar technologies to:

  • Remember your login session.
  • Improve site performance.
  • Analyze traffic and usage.

You can control cookies via your browser settings. For more details, see our Cookies Policy.

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9. Children’s Privacy

Linquo is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes occur, we will notify you via email or by posting a notice on our website. Continued use of the Services after changes means acceptance of the updated policy.

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11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

info@linquo.app

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