Terms of Service

Welcome to Linquo! These Terms of Service (“Terms”) govern your access to and use of Linquo’s website, chat widget, software, and related services (collectively, the “Services”). Please read these Terms carefully before using Linquo. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

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1. Eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use Linquo.
• By using Linquo, you represent and warrant that you have the legal capacity and authority to enter into these Terms.
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2. Accounts & Registration

• To access certain features, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.
• Notify us immediately of any unauthorized access or security breach. Linquo will not be liable for any loss or damage from your failure to secure your account.
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3. Free & Paid Services

• Linquo provides a Free Forever Plan with core chat features, subject to fair usage policies.
• Paid plans may be offered for advanced features (e.g., unlimited history, analytics, AI suggestions). Pricing, payment, and subscription details will be provided at the time of purchase.
• Subscriptions automatically renew unless canceled. You may cancel at any time through your account settings.
• No refunds are provided except as required by applicable law.
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4. Acceptable Use Policy

You agree not to use Linquo to:

• Send spam, unsolicited messages, or fraudulent communications.
• Harass, abuse, threaten, or harm others.
• Upload or share viruses, malware, or harmful code.
• Violate intellectual property rights or other legal rights of third parties.
• Engage in illegal activities or activities that violate applicable laws.

Linquo reserves the right to suspend or terminate accounts engaged in prohibited use.
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5. User Content

• You retain ownership of all content you transmit through Linquo (messages, files, customer data, etc.).
• By using the Services, you grant Linquo a limited license to process and store content solely for the purpose of delivering the Services.
• You are solely responsible for the accuracy, legality, and appropriateness of your content.
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6. Data & Privacy

• Linquo collects and processes data in accordance with our [Privacy Policy].
• You are responsible for complying with applicable data protection laws (e.g., GDPR, CCPA) when using Linquo with your customers.
• If you handle personal data of EU/EEA residents, you may request a Data Processing Agreement (DPA).
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7. Intellectual Property

• All rights, title, and interest in Linquo’s software, trademarks, and content (excluding user content) remain with Linquo.
• You may not copy, modify, distribute, reverse-engineer, or create derivative works of our Services without prior written consent.
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8. Availability & Service Levels

• Linquo strives for high uptime but does not guarantee uninterrupted or error-free service.
• Features may change, be added, or be discontinued at any time without notice.
• We are not liable for downtime, data loss, or service interruptions, except where required by law.
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9. Third-Party Integrations

• Linquo may integrate with third-party tools (e.g., Supabase, Slack, Zapier).
• Use of third-party services is subject to their own terms and policies. Linquo is not responsible for third-party actions or failures.
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10. Termination

• You may stop using Linquo at any time.
• Linquo may suspend or terminate accounts that violate these Terms or misuse the Services.
• Upon termination, your right to use Linquo ends, but certain provisions (intellectual property, disclaimers, liability limits) will continue to apply.
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11. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
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12. Limitation of Liability

• To the maximum extent permitted by law, Linquo shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability for any claim shall not exceed the amount you paid for the Services in the last 12 months (or $0 if you only used the Free Plan).
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13. Indemnification

You agree to indemnify and hold harmless Linquo, its officers, employees, and partners from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
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14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to conflict of law principles.
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15. Changes to Terms

Linquo may update these Terms from time to time. We will notify users of material changes via email or notice on our website. Continued use of the Services after changes constitutes acceptance.
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16. Contact Us

If you have questions about these Terms, please contact us at:
support@linquo.app

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